By off service period we mean complete non use of the service. You are not required to deposit money on your Eurovoice account. The setup & maintenance checks are made every 6 months. If we do find at least 1 phone call on your account, regardless of the destination or of the person generating the call, your account will not be suspended.
The account settings can be seen in the Web care section, and as far as the calls goes, they can be seen both in the Web Care section as well as in the CRD Tool section – for better control we suggest using the CDR Tool. In order to have access to these applications please use the username and password that were given to you in the registration confirmation email.
Besides the traditional markets, a customer can by Euroweb services also via the online market. The user can choose from multiple payment methods: credit/debit cards, bank transfer and cash. Our bank details are: Unicredit Tiriac Bank, Sf. Gheorghe office, Bucharest, IBAN RO75BRDE441SV00623144510. Euroweb accepts the following credit cards: Visa, Visa Electron, Mastercard/Eurocard, Maestro, American Express, JCB, Discover, Dinner's Club, including virtual Visa cards or virtual Mastercards.
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Customer service:
Our Customer service team permanently assists you to respond in time to all your requests 24/7. It is a dedicated team who knows your business and your business needs.
To send an email click here.
NOC ( Network Operations Center ):
For any technical needs you can contact the Euroweb NOC Team. They are dedicated to resolve efficiently and in time technical challenges 24/7.
The prices for intervention services, that are not included in the contract, are:
|
Manual labour
|
Team/hour |
15 Euro |
|
Interventions within the city |
Fixed fee |
15 Euro |
|
Interventions in other towns |
0 Km>50 Km |
30 Euro |
|
50Km > 200 Km |
75 Euro |
|
|
200 Km>500 Km |
150 Euro |
Phone: +40-21-30-76547
SIP: +40-3171-00000
Fax: +40-21-30-76544
To send an email click here.